A-A & Hospital Authorisation

What to do in the event of a medical emergency
What is the procedure to follow in the event of a medical emergency
  • Always call A-A: 0861 144 144
  • Tell the A-A operator that you are a Day1 Health member, they will prompt you or the caller through all the information they require to get help to you.
  • Have your membership card or ID number at hand.
Useful hints to remember about A-A and Hospital Pre-Authorisations
  • Teach your family members to call 0861 144 144 in case of an emergency.
  • In an accident, take note of road names and numbers as this will expedite the emergency response.
  • Please store 0861 144 144 under “Medical Emergency” on your cell phone.
  • For hospital pre-authorisation, please contact 0861 144 144. All admissions for both Accident & Illness must be authorised.
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Day1 Health (Pty) Ltd is an authorised Financial Services Provider. FSP No: 11319
Hospital Plan Underwritten by African Unity Life Limited (FSP 8447)
Day1 Health is a B-BBEE level contributor: Level Two (125% B-BBEE procurement recognition level) (1)(2)
Day1 Health complies with the principles of open enrolment, community rating and cross-subsidisation and does not discriminate or refuse membership on the basis of
race, age, gender, marital status, ethnic or social origin, sexual orientation, pregnancy, disability, state of health, geographical location or any other means of discrimination.