Africa-Assist & Hospital Authorisation

What to do in the event of a medical emergency
What is the procedure to follow in the event of a medical emergency?
Always call Africa-Assist: 0861 144 144
Tell the Africa-Assist operator that you are a Day1 Health member. The operator will prompt you or the caller and request all the information that is required to get help to you as quickly as possible.
Have your membership number or ID number readily available.

Useful hints to remember about Africa-Assist and Hospital Pre-Authorisations
Teach your family members to call 0861 144 144 in case of an emergency.
In the event of an accident, take note of road names and numbers as this will expedite the emergency response.
Please store 0861 144 144 under “Medical Emergency” on your cell phone.
For hospital pre-authorisation, please contact 0861 144 144. All admissions for both Accident & Illness must be authorised.

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