FAQs

Frequently Asked Questions
What hysterectomy benefits in hospital are covered by Day1 Health?
Day1 Health pays costs in hospital of up to a maximum of R20 000.00
How long after discharge should I send my claim form through to Day1 Health?
In order for hospital costs incurred to be paid after date of discharge, you will need to complete a claim form and submit it to the Day1 Health offices within 120 days of the admission.
What are the maternity benefits covered by Day1 Health?
Natural Birth & C-Sections – Day1 Health pays costs in hospital of up to a maximum of R20 000.00
What appendectomy benefits in hospital are covered by Day1 Health?
Day1 Health pays costs in hospital of up to a maximum of R20 000.00
Can I go to any private hospital?
Day1 Health has formal contracts with all Life Healthcare and Mediclinic private hospitals nationwide. All hospital admissions must be pre-authorised via Africa Assist (A-A). The pre-authorisation number is on the back of your membership card (0861 144 144).
Can I go to any Dentist on the Network list?
Yes. You may make use of any dentist on our Network. Please refer to your Day1 Health Product Guide for covered procedure codes.
What is the procedure to follow should I get diagnosed with a Chronic Condition?
If you are diagnosed with a chronic condition, you must register on the 1Doctor Health Chronic Disease Management Programme via your 1Doctor Health Network GP in order to receive your chronic medication. Download the Chronic Medication Application Form from and have your network GP complete same. Chronic medication may be collected from any Clicks, Dischem or Medirite pharmacy nationwide and is subject to pre-authorisation.
Can I buy my medication over the counter?
No. Your 1Doctor Network GP has to prescribe medication in accordance to our medicinal formulary. Both acute routine and chronic medication are covered and are unlimited according to the 1Doctor Health formulary. The Network GPs usually dispense the medication, however, if the GP is a scripting doctor i.e. ‘does not dispense’, you may obtain your medication from any Clicks, Dischem or Medirite pharmacy nationwide.
What happens if there isn’t a Network doctor in my area? Can I nominate my own GP?
Call 1Doctor Health on 087 610 0600 or email networks@day1.co.za
What happens if I am ill and out of town?
If you are out of town and you are unable to see your Network GP, the Day to Day benefits will allow 3 “out-of-area” visits per family per annum to an alternative Network GP or GP of your choice. Should you have to pay for these consultations, simply complete a Day1 Health Reimbursement Form and send it to Day1 Health together with a copy of the receipt and the agreed tariff will thereafter be reimbursed to you. (Please note that if the GP you visited is not on our preferred network, the consultation charge should be settled by you on the day of the consultation.)
When I see a GP/ Dentist, do I have to pay cash for the consultation?
No. By paying your monthly contribution in advance, you have already paid for your consultation. The accredited providers claim directly from Day1 Health.
Can I go to any Doctor?
The Day1 Health day to day benefits are made available through the 1Doctor Health provider network. You must therefore be allocated to a 1Doctor Health network doctor.
What are the waiting periods for day to day benefits?
For a full overview of waiting periods, please visit the waiting periods page.
Does health insurance have any tax benefits?
No. Unlike medical aid, health insurance offers no tax benefits to policyholders. Employer contributions are, however, tax-deductible.
What is Health Insurance?
Health Insurance is governed by either the Long Term Insurance Act or the Short-Term Insurance Act. Demarcation Exemption is now also required in terms of the Medical Schemes Act. For more information, visit the About Us section on our website.
What is a Medical Aid Scheme?
Medical aids are regulated by the Medical Schemes Act (1998). They are essentially non-profit organisations and belong to their members.
What is the waiting period for maternity benefits?
There is a 3 month waiting period applicable to the maternity benefit for unknown conditions from date of inception of policy and a 12 month waiting period for pre-existing conditions ie where the member is pregnant at inception date. Once the maternity benefit has been utilised by a member, a further 12 month waiting period will apply in respect of such member for maternity. (The maternity benefit is limited to R20 000.)
Does the hospital plan cover casualty?
Casualty consultations will only be covered under the Accident/Trauma Benefit i.e. any bodily injury as a result of an accident. Casualty illness is not covered. Please refer to you hospital plan policy wording for detailed information.
Does the hospital plan cover day procedures?
Day1 Health products are designed to provide cover for procedures that require hospitalisation for 24 hours or more under the Illness Benefit (E.g.: Scans/Scopes/Grommets/Tonsillectomy). Hospitalisation for 24 hours or less will therefore not be covered (unless for Accident/Trauma related incidents).
Will I be covered for pre-existing conditions?
If you are suffering from a pre-existing condition prior to taking out health cover, a 12 calendar month waiting period will apply.
What does Day1 Health classify as pre-existing conditions?
Pre-existing conditions are defined by a medical practitioner as ‘any illness or ailment that existed at any time during the 12 months prior to joining Day1 Health or on upgrading your cover’, including any medical advice or treatment thereof within the specified waiting period. Day1 Health will not pay a claim on a pre-existing condition/ailment for the first 12 months of the plan / policy.
What will happen to my waiting periods if I upgrade my cover?
If you decide to upgrade your Day1 Health cover, you may be required to serve waiting periods for any increase in your limits as well as any new benefits that you were not previously covered for.
Why does Day1 Health impose waiting periods?
Waiting periods protect you and Day1 Health from consumers joining for financial gain as this would invariably lead to increased premiums and/or loss of benefits.

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