Health cover frequently asked questions

Clear answers about Day1 Health plan categories, benefits, providers, procedures and getting a quote.

Health cover frequently asked questions

What Day1 Health plan categories are available?

Day1 Health offers day-to-day, hospital, comprehensive and senior plan categories. Compare the relevant plan pages and documents before choosing an option.

How do I choose a plan category?

Start with the healthcare support you need most. Day-to-day plans focus on everyday healthcare needs, hospital plans focus on hospital-related benefits, comprehensive plans combine day-to-day and hospital-related categories, and senior plans provide senior options.

What benefits are available?

Benefits vary by plan. Relevant plan documents describe the available benefit categories, benefit limits, exclusions, waiting periods, provider requirements and terms.

Are waiting periods applicable?

Waiting periods can apply. Review the relevant plan document for the benefit-specific waiting periods, pre-existing-condition rules, exclusions and terms before applying.

Do I need to use network providers?

Some benefits may require a network provider, referral or pre-authorisation. Check the relevant plan document and provider directory before using a service.

How do medication benefits work?

Medication benefits, formulary requirements, pre-authorisation and waiting periods vary by plan. Use the relevant plan document and procedures guidance for full details.

What should I check before hospital treatment?

Review your plan document and confirm whether provider, admission, referral or pre-authorisation requirements apply before treatment.

Is Day1 Health medical insurance or a medical aid?

Day1 Health describes its plans as medical insurance and not a medical aid product. Review the relevant plan and legal information before applying.

Where can I find forms and procedures?

The procedures page contains guidance and selected forms for medication, reimbursements and hospital claims.

How do I get a quote?

Use the Day1 Health contact or quote options to discuss your needs and receive help selecting a plan.

Explore your options

Compare the plan categories, review the relevant plan documents and contact Day1 Health for help choosing a plan.